Can Ya trust our babysitters?

What is the most important thing?

The sharing economy, collaborative consumption, the peer economy whatever you want to call it there has been a tectonic shift in consumer behaviour over the past decade. What does this shift rely on?

Simple, it’s trust.

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Trust was once established via imposing marble buildings and indecipherable legal jargon. Now it is given to the people via crisp user interfaces and mutual reviewed profile views. The guys at AirBnB knew this despite being rejected over and over again by scoffing investors all asking the same question “how are you going to get people to trust random strangers to rent their houses for a weekend?”.

Well, a great user experience, fantastically presented properties and a peer reviewed rating system has lead to millions of people all over the world doing exactly that (and a $30bn valuation!).

This concept is at the heart of everything that we do at CanYa. We provide a seamless experience to book local service providers; a process made a whole lot better when you have complete trust in the provider prior to the job starting.

We have completely flipped the premise adopted by other legacy service booking platforms.

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So what is the alternative to sending a job request out into the ether and receiving quotes from random providers at all hours of the day? CanYa empowers the user to browse the full range of local service providers in any given category before choosing the provider that best meets their requirements. This is a completely novel way of framing the booking process, yet, it is by far the most natural way for it to occur.


The user can view a highly detailed provider profile that lists:

  • Provider’s skills
  • Qualifications
  • Description
  • A full history of reviews from previous bookings

CanYa’s booking cycle and profile interface have helped our users book providers with confidence that is un-matched in today’s market place. This has lead to some very interesting results when the app was released to the public.

Babysitters, Trust and CanYa

One of the interesting developments was the surprising popularity of the babysitter category. This category was one of the original 90 categories made available for CanYa’s launch. We’ll admit now that the CanYa Team were dubious as to whether this category would work.

Could someone really trust a complete stranger, booked through a brand new app, to look after their children?

If they did it would be the ultimate validation of our booking process and provider profiles.

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Enter the babysitters!

Low and behold, when we had our soft launch in Darwin during December 2016, babysitters quickly became one of our most popular casual provider categories. In fact, within a month we had around twenty babysitters and a large volume of bookings.

The flipped booking flow and information rich profiles were working way better than we had anticipated. It was a good sign, if we could get users to trust our providers with their children than things were looking good for our other service categories!

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Early iteration of CanYa showing the popularity of babysitters in Darwin

CanYa has just launched in Adelaide and, again, babysitters have proven to be one of our most popular categories. So much so that CanYa recently ran a very successful competition giving out in-app credit so the winner could book a babysitter on Valentine’s day.

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CanYa’s Valentine’s Day Competition

Another great feature of CanYa is our free in-app messaging and calling functions. Once parents have chosen the babysitter we have found that they also message and/or call the provider within CanYa as a final check before booking. These simple yet effective features all help to create the necessary level of comfort in a complete stranger such that you can trust them enough to look after your children.

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Courtney Furlan – CanYa’s Provider of the Week for babysitting in Darwin

CanYa is still in its infancy, we have a long way to go as an app and as a company. Having said that, the popularity of babysitters in CanYa is indicative of a much bigger point; trust is key and, in this regard, our formula works!

Interested in checking out why people trust CanYa so much?

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“Don’t Harm the Palm!”

Stephen Tobin is one of CanYa’s arborists – or in more common terms a ‘tree surgeon‘.  He manages, maintains and cares for trees. Stephen is pretty handy around the garden, and along with tree-whispering can help with:

  • Weeding
  • Hedge trimming
  • Lawn mowing
  • Gutter clearing

As our provider of the week, we checked in with Stephen to get his top arborist/gardening tips.

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CanYa’s Provider of the Week: Stephen Tobin

1. Don’t harm the palm

Stephen has been in the tree game for going on four years. One of the more memorable jobs – or challenges – as it turned out, was convincing a client to keep a neglected old palm tree. Originally he was called in to pull out the tree, but after a bit of back and forth Stephen managed to get her to agree to rejuvenating it instead. After some TLC, the tree stands tall and proud as the main feature of the garden. Working with what you’ve got often has stunning results. In the mood for more old trees? Check them out here.

2. Keep the customer happy

In his time as a service provider, the most important service Stephen offers is satisfaction. Stephen says he isn’t happy with his work, until the customer is. He does this by carefully consulting with his customers before, during and after the work is completed. He is happy to tweak and fix his work until the desired look is achieved. This of course includes making sure the site is spick and span before he leaves. Big tick!

customer-satisfaction

3. License to arbor

What do you get when you add height, power tools and all sorts of weather conditions? A OH&S nightmare! But don’t worry, Stephen comes fully prepared for the dangers of his work, and has all the right tickets. Including:

  • Heavy Vehicle license
  • Work safely at heights card
  • License to perform high risk work
  • License to operate and maintain a chainsaw
  • White card
021-2Image source: http://www.crownslandscaping.com/arborist

Book Stephen today

  1. Download the best local services app for free
  2. Find Stephen in Adelaide (or heaps of other providers near you)
  3. Book, pay and review all in-app
  4. Enjoy your 10/10 garden, courtesy of CanYa

 

 

 

Darwin Handymen; Who is the handiest of them all?

DIY isn’t for everyone. Even if you are pretty handy, every now and then there will be a repair which you can’t quite tackle. Thankfully, the CanYa Community is full of everyday superheroes who can take care of these pesky tasks for you. Enter James Bermingham.

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James Bermingham; Darwin’s best Handyman!

James is the handiest handyman that CanYa (and therefore Darwin) has to offer! After all, people don’t just hand out 5 star reviews for nothing. You might be asking yourself “What does a handyman even do?”. Well in James’ case, he does about everything:

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  • Question: How many James Bermingham’s does it take to change a lightbulb?
  • Answer: One. No joke – James was once booked to do just that!

There is no job that is too big, too small, too easy or too hard for this handyman.

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James has everything you need!

You might be thinking “Changing a light bulb is easy! I could do that, why would I need a handyman?”. Well you might be able to change a light bulb, but can you do all the other things James can?

Below you’ll see some of James’ pour work (it’s a concrete joke).

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Just a little before and after of James’ handy-work!

Stop putting off those annoying jobs. YES you could Google it, YES there is probably somebody on YouTube that will show you how to do it but NO you will not get around to doing it! James is your man.

Book James today; here is how to do it:

  1. Open your CanYa app (download CanYa here if you don’t already have it)
  2. Search for “James Bermingham” in the Darwin region or look him up in the Handyman category
  3. Book him straight away or chat to him over CanYa Chat (happens to be his favourite feature so he will get back to you ASAP)
  4. Continue living your life without the burden of annoying unfinished jobs!

To find out more about James you could also check out his Rugged Red Contracting Facebook page.

Crocodile in your back yard? Who ya gonna call?

Ok so you wake up, make a brew and then head out the back to relax and you see this:

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What is your next move? Well lets be honest… you probably drop your coffee, squeal like a little girl and run inside. Problem solved, right? Maybe not. You’re going to need yourself a crocodile removal expert asap!

There’s no time to waste trawling the internet -you’re not an invest-gator (somebody stop me). You’ve got to book someone affordable, highly rate and QUICK. This is where CanYa comes in. Use the app to find an available provider, at the right price and with the best rating.  How do you know if they’re any good – don’t worry, the CanYa community will let you know.

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Aaron is the best Crocodile Removal expert in Darwin and he is easy to book; he is on CanYa. When Aaron heard the slogan “CanYa Do Something?” he answered YES. He downloaded the app for free and signed up his unique skill.

Every been face-to-face with a croc? Aaron stares danger in the face:

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Aaron does a lot more than just remove crocs. He specialises in:

  • Catching cattle killers
  • Relocating crocs
  • Egg collecting
  • Croc spotting surveys

When you find yourself in need of a croc expert,  Aaron Rodwell is your man – check out his profile on CanYa today.

 

Experience another world from the comfort of Darwin.

We’re here to tell you about Tree of Dreams – VR Cinema. Ok so first of all, what is a VR cinema?

VR, or Virtual Reality is an awesome up and coming technology that allows you to immerse yourself in another world. Strap on the googles and – boom – you’ve been transported into another dimension.

The VR is more realistic than you might think… just ask this dude:

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If you’re going to check out another world, why do it alone? Tree of Dreams take everyone along for the ride! This experience is suitable for people all shapes and sizes.

Tree of Dreams is suitable for all types of events including festivals, corporate/company days and parties – and better yet, they will come to you.

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A unique platform like this is difficult to promote. VR services are relatively new –  especially to Darwin. When you have new technology it only makes sense to promote your services on a new platform -cue CanYa.

We love to promote unique providers at CanYa, and we couldn’t resist asking Tree of Dreams to feature  at our recent Casuarina Shopping Centre event. It was a hit with the locals!

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There’s nothing quite like the VR experience – it’s something you have to experience to be able to desribe. Tree of Dreams brings the entire experience to your doorstep. The staff that run the service are super passionate and will be there to help you through the entire process.

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You can book Tree of Dream at any time. If you’ve spotted their setup during the day and been impressed – you’d be blown away by how the tree looks at night. Check it out!

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By now you’ll be biting at the bit to try this out. Here’s how to book:

  • Open up the CanYa app (download here if you don’t already have it!)
  • Scroll down to the VR Services category – you’ll soon find Tree of Dreams
  • Request a quote straight away,  contact them via in-app Chat, or if you prefer you can call them for free using CanYa’s HD VOIP

There’s nothing virtual about that smile!

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