Top 5 web-based apps to make your start-up a success

As a start-up company with staff sprinkled across Australia (and indeed the world!), web-based apps are essential for collaboration and operation. With so many software options out there it can be tricky choosing the right ones for your business.

We choose our software based on two simple measures:

  1. User-friendly – some of our favourite apps are organisation/scheduling tools. If the software doesn’t provide an intuitive user experience, lacks in responsiveness or has a poor layout, our staff are less likely to use them, making planning-based apps redundant.
  2. Cost – as a start-up, cost is something that guides our choice in software. We want more bang for our bucks.

Here are our top 5 game-changing software which has helped CanYa kick goals.

Trello

What is it? Trello is a ‘productivity platform’. Essentially, it is a tool for driving, delegating and organising workflow.

How does CanYa use it? We use Trello to manage and communicate about our social media tasks (competitions, blog posts, campaigns), plan marketing activities (strategy and operational), and map out app-enhancements.

Best feature? Trello also has a phone app which perfectly integrates with the web-based version. This means tasks can be allocated and updated on the go – two thumbs up!

 

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Source: Kimberly Ann Jimenez

CoSchedule

What is it? CoSchedule allows you to schedule your social media posts in bulk. It will automatically post for you based on the dates and times you’ve inserted!

How does CanYa use it? Although it has multiple other uses, we only use CoSchedule to schedule and plan our social media (Facebook, Instagram and the CanYa blog) posts. Having tried another popular scheduling services but we found CoSchedule to be more responsive. We also highly recommend CoSchedule as the app allows you to see a visual snapshot of what your post will look like when it’s live on Facebook – this allows you to tweak the formatting to ensure the most important information is ‘above the fold’.

Best feature? The ‘best time’ scheduling option. This feature figures out the best engagement time for your audience aka when your followers are most likely read, click or interact with you post (i.e. social media 101).

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CanYa’s CoSchedule calendar.

Meldium

What is it? Meldium is a tool which allows you to securely share passwords and usernames for shared apps with ease. If you have multiple users for multiple apps – i.e. more than one person collaborating and posting your social media content, Medium allows you to store all the passwords and usernames in one place which can be accessed by your staff. It also helps generate strong passwords to protect you against phishing.

How does CanYa use it? We store our passwords for our social media accounts, adobe apps, YouTube etc.

Best feature? Meldium allows you download a browser extension which automatically signs you in when you access a page you have a shared password for i.e. WordPress or Facebook.

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Google Drive

What is it? This is Google’s answer to Dropbox. This is a web-based, file storage and synchronisation tool. Google Drive allows users to store files in ‘the cloud’ and access from anywhere. There are also inbuilt tools, including Sheets and Slides (similar to Excel and PowerPoint).

How does CanYa use it? We use Google Drive to store all our business and operational information.

Best feature? Ability to access anywhere, anytime.

HelpScout

What is it? HelpScout is an email based customer service and shared email platform.

How does CanYa use it? We use HelpScout to communicate with our users/providers.

Best feature? The email template options. We use this to ensure we are communicating consistently with our users.

More information

Want to read about some other killer software options? Here are some more options worthy of an honourable mention.

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Sharing CanYa profiles with branch.io

CanYa’s Tech

In the last few years we have seen an explosion of specialised services, normally in the form of API’s (a good video to explain API is right here). At CanYa, we use a lot of third party services to leverage off of experts in a particular field, then build on top of those.

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CanYa’s integration of technologies

One of these that we particularly love is branch.io.

Users of CanYa probably won’t even notice that we are using an external service, but when you share your profile, it is powered by branch.io.

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Sharing your CanYa link is simple. This one is https://app.canya.com.au/ROW484

 

How it works:

  1. Find your CanYa referral code in the main menu inside CanYa. Post on all your social media in the format:  app.canya.com.au/CODE (CAPS LOCK THE FIRST 3 LETTERS; eg: ABC123)
  2. Your friends & clients tap on the link.
    1. If they have CanYa installed already, it will open into your profile and favourite you.
    2. If they have not downloaded the app yet, it will take them to the App Store (either Apple iOS or Google Play Store). After installing, CanYa (with the help of branch.io) will know they tapped on your referral code, give you referral credit and ongoing CanYa Rewards!
    3. If you are on a desktop computer, you will be directed to our main website, https://canya.com.au
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Referring is even easier with branch.io

There are multiple benefits to sharing your CanYa profile:

  • Receive $10 sign-up credit whenever somebody installs the app with your referral code!
  • Receive an ongoing 0.5% – 1.0% trailing commission (out of our fees) every time your direct or indirect referrals transact jobs inside CanYa. We call this CanYa Rewards.
  • Simply marketing your business through social media.

Dollar Dollar Bills Y'all

Nerd details

So why do we need to use a 3rd party service to do this?  Well, it turns out this is a difficult problem to solve well across a bunch of devices and platforms. Each device platform has a different way of opening apps from links; for example iOS uses Universal Links where your app registers for a particular URL, in this case app.canya.com.au

In order to do this, you would need to add an apple-app-site-association structured file to your website, handle image previews, descriptions and titles for each link so iMessage & Facebook previews work well, then accurately track & fingerprint users who click on your link, save their details then match with app openings minutes afterwards, plus deliver a data payload of referral codes and so on.

Nerd meme

All we do is CNAME app.canya.com.au to the branch.io server, who handle the rest, including recently adding TLS encryption (https) automatically using the wonderful letsencrypt.org

Branch.io basically handles all of this across multiple platforms. Free!

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As we say in South Australia: Heaps good!

customer-satisfaction

Melbourne; the wait is almost over!

CanYa launching in Melbourne very soon


CanYa; Australia’s best and most convenient way to hire local services
 is soon to be launching in our big city; Melbourne! The free to download app allows you to book in a service provider for just about any job or task you may need to be done.

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Straight off the back other another successful launch (Adelaide), CanYa is coming to Melbourne!

It is quick and easy to use. No more endless searching for the best plasterer, gardener, babysitter and/or removalist because CanYa has it all under one app, and it’s launching in Melbourne!CanYa Phase - Blue

First of all, let me start off by expressing my undying love for Melbourne. We embrace innovation, excel in business and we’re home to the sporting capital of Australia.  I’ve lived here for the past year or so but I was originally an Adelaide boy.  The city is vibrant and full of wondrous culture and most importantly it presents massive opportunity for us hard workers.

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Melbourne represents an opportunity for everyone!

Is it just me or do we Melbourne Hustlers seem to be working a lot harder for a lot longer?!

The seemingly endless search

I hate it when a job needs to be done and you are stuck without an easy option. The endless task begins of googling for the best service providers around.  You type in “the best cleaner” or the “cheapest plumber” and the search results come up with hundreds of different companies and services. None of these are peer-reviewed and they are all just competing against one another to get your attention.

My partner in crime is admittedly busier and a harder working than me so her time is even more limited (do not tell her I said that).  “I wonder what is the best and most convenient service around me to get this job done”. So 30 minutes has gone and I seem to be more confused. This was the struggle, until now.
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So undoubtedly we are living through the biggest tech age of all time; surely there must be an app that does it all?

Thankfully there is an app that does it all, CanYa! CanYa is a one stop shop that allows you to Find, Book, Pay and Review local service providers.

The app is free to download and available on Android and iOS!

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I must admit, the CanYa user experience is pretty darn cool! You have all these jobs around the house you need to get done but of course they all take TIME.

The reason why CanYa is so unique is you can get a CanYa provider to do ALL of these jobs for you. You can chat to your provider on CanYa chat (messaging or calling) before they even do the job. Once you’re happy you have the right provider, you can book your local service provider!

james_handyman_servicesThe most amazing part out all this is you can find a CanYa provider for practically any job that you want done. My personal favourite is the CanYa puppy walkers!

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Previous CanYa Provider of the Week

CanYa represents change

I can honestly say CanYa represents change. The service is forming a revolution of opportunity for families and workers around Australia. It’s actually exciting to imagine what this game changing app is going to bring to our big city. Download the app today to join the  community of over 4000 users already!

Can Ya trust our babysitters?

What is the most important thing?

The sharing economy, collaborative consumption, the peer economy whatever you want to call it there has been a tectonic shift in consumer behaviour over the past decade. What does this shift rely on?

Simple, it’s trust.

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Trust was once established via imposing marble buildings and indecipherable legal jargon. Now it is given to the people via crisp user interfaces and mutual reviewed profile views. The guys at AirBnB knew this despite being rejected over and over again by scoffing investors all asking the same question “how are you going to get people to trust random strangers to rent their houses for a weekend?”.

Well, a great user experience, fantastically presented properties and a peer reviewed rating system has lead to millions of people all over the world doing exactly that (and a $30bn valuation!).

This concept is at the heart of everything that we do at CanYa. We provide a seamless experience to book local service providers; a process made a whole lot better when you have complete trust in the provider prior to the job starting.

We have completely flipped the premise adopted by other legacy service booking platforms.

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So what is the alternative to sending a job request out into the ether and receiving quotes from random providers at all hours of the day? CanYa empowers the user to browse the full range of local service providers in any given category before choosing the provider that best meets their requirements. This is a completely novel way of framing the booking process, yet, it is by far the most natural way for it to occur.


The user can view a highly detailed provider profile that lists:

  • Provider’s skills
  • Qualifications
  • Description
  • A full history of reviews from previous bookings

CanYa’s booking cycle and profile interface have helped our users book providers with confidence that is un-matched in today’s market place. This has lead to some very interesting results when the app was released to the public.

Babysitters, Trust and CanYa

One of the interesting developments was the surprising popularity of the babysitter category. This category was one of the original 90 categories made available for CanYa’s launch. We’ll admit now that the CanYa Team were dubious as to whether this category would work.

Could someone really trust a complete stranger, booked through a brand new app, to look after their children?

If they did it would be the ultimate validation of our booking process and provider profiles.

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Enter the babysitters!

Low and behold, when we had our soft launch in Darwin during December 2016, babysitters quickly became one of our most popular casual provider categories. In fact, within a month we had around twenty babysitters and a large volume of bookings.

The flipped booking flow and information rich profiles were working way better than we had anticipated. It was a good sign, if we could get users to trust our providers with their children than things were looking good for our other service categories!

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Early iteration of CanYa showing the popularity of babysitters in Darwin

CanYa has just launched in Adelaide and, again, babysitters have proven to be one of our most popular categories. So much so that CanYa recently ran a very successful competition giving out in-app credit so the winner could book a babysitter on Valentine’s day.

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CanYa’s Valentine’s Day Competition

Another great feature of CanYa is our free in-app messaging and calling functions. Once parents have chosen the babysitter we have found that they also message and/or call the provider within CanYa as a final check before booking. These simple yet effective features all help to create the necessary level of comfort in a complete stranger such that you can trust them enough to look after your children.

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Courtney Furlan – CanYa’s Provider of the Week for babysitting in Darwin

CanYa is still in its infancy, we have a long way to go as an app and as a company. Having said that, the popularity of babysitters in CanYa is indicative of a much bigger point; trust is key and, in this regard, our formula works!

Interested in checking out why people trust CanYa so much?

Before and After – Let CanYa change your life!

Before

I consider myself to be a pretty “clean” person. I keep my house tidy, there is minimal mess and I wipe down the benches after cooking. That’s clean right?

When was the last time you properly cleaned the oven/microwave, really cleaned the bathroom or actually mopped the kitchen floor?

I have a full time job and when I come home or have a weekend off, the last thing I feel like doing is getting elbow deep in my toilet. I think the only thing worse than spending my weekend cleaning is dealing with cleaning agencies or finding a cleaner that I can trust!

After

There has to be a solution right? It is the 21st Century – I have a smartphone, some money and the desire for an easier life. So, the question remains.

How do you find a good value cleaner that you can trust?

Enter CanYa – Australia’s best way to hire local services! Because CanYa requires mutual feedback/reviews after every job, you can be sure that the cleaner is everything they claim to be.

The process is simple:

  1. Download CanYa; the best way to find trustworthy cleaners
  2. Have a look around your area for “Cleaners” (there are categories for house, office, car, graffiti, carpet, high pressure etc). For Adelaide’s best Cleaner (House) click here!
  3. You can Broadcast a job to the entire crowd or select the cleaner that you want (you can bias Rating, Price or Availability)
  4. Live the good life not needing to clean on your days off!
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Adelaide’s Cleaners (House)

Adelaide’s best cleaner

Don’t want to stuff around looking for the best cleaner? No worries, meet Bec:

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Bec – CanYa’s Provider of the Week

Bec has been a professional cleaner for the last 6 years. There is no job that is too big or too small! Bec prides herself on her attention to detail.

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This is how your oven will look like when Rebecca is through with it!

 

“Most of my business is based on word of mouth, my reputation is built on being fastidious!”

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Some more of Bec’s handy-work!

CanYa makes hiring Bec simple:

  1. You search for her in the “cleaner” category (or skip the hassle and use this link)
  2. You ask for a quote by including a description of the work and some pictures
  3. You chat (message and calling) in-app
  4. Once the job is done you pay with the tap of a button
  5. Review each other to keep the CanYa Community honest!

To make things even better, Bec is also available to sit for your pets! Just think about it, the next time you need to go somewhere but don’t have somebody to feed your dog, get Bec in. She will look after your pets AND clean the house!

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With Bec, everyone’s happy!

 

“Don’t Harm the Palm!”

Stephen Tobin is one of CanYa’s arborists – or in more common terms a ‘tree surgeon‘.  He manages, maintains and cares for trees. Stephen is pretty handy around the garden, and along with tree-whispering can help with:

  • Weeding
  • Hedge trimming
  • Lawn mowing
  • Gutter clearing

As our provider of the week, we checked in with Stephen to get his top arborist/gardening tips.

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CanYa’s Provider of the Week: Stephen Tobin

1. Don’t harm the palm

Stephen has been in the tree game for going on four years. One of the more memorable jobs – or challenges – as it turned out, was convincing a client to keep a neglected old palm tree. Originally he was called in to pull out the tree, but after a bit of back and forth Stephen managed to get her to agree to rejuvenating it instead. After some TLC, the tree stands tall and proud as the main feature of the garden. Working with what you’ve got often has stunning results. In the mood for more old trees? Check them out here.

2. Keep the customer happy

In his time as a service provider, the most important service Stephen offers is satisfaction. Stephen says he isn’t happy with his work, until the customer is. He does this by carefully consulting with his customers before, during and after the work is completed. He is happy to tweak and fix his work until the desired look is achieved. This of course includes making sure the site is spick and span before he leaves. Big tick!

customer-satisfaction

3. License to arbor

What do you get when you add height, power tools and all sorts of weather conditions? A OH&S nightmare! But don’t worry, Stephen comes fully prepared for the dangers of his work, and has all the right tickets. Including:

  • Heavy Vehicle license
  • Work safely at heights card
  • License to perform high risk work
  • License to operate and maintain a chainsaw
  • White card
021-2Image source: http://www.crownslandscaping.com/arborist

Book Stephen today

  1. Download the best local services app for free
  2. Find Stephen in Adelaide (or heaps of other providers near you)
  3. Book, pay and review all in-app
  4. Enjoy your 10/10 garden, courtesy of CanYa